Standard terms and conditions

Information about us

We operate this Website and provide the Services. We are Travel Simply Limited, a company

registered in England and Wales under number 10629485 and with our registered office at

Shipping Building, 252 Blyth Rd, Hayes, United Kingdom, UB3 1H. ur VAT number is tbc.

We may be contacted by email at support@travelsimply.com.

Terms and Conditions

These Terms apply to your use of this Website and our Services. Please take a few minutes to

read these Terms and carefully before you use our Website and our Services. If the Booking

was made on your behalf by a third party your continued use of our Services means you agree

to these Terms.

If you do not accept these Terms, please do not use our Services and, if you have a Booking

that has been made on your behalf, please exercise your right to cancel your Booking.



1. Your Booking

1.1. Your Booking only becomes effective and binding on your acceptance of these Terms and

despatch of an e-mail confirmation of the Booking to the Customer’s notified email address.

1.2. We reserve the right to decline to accept any Booking but if we do so we will send you an

email notice to that effect.

1.3. All Bookings can be amended free of charge up to 3 working days before the Scheduled Time.

1.4. We will endeavour not to cancel or change your Booking once it has been accepted.

However, from time to time it may be necessary and we reserve the right to do so.

1.5. You must provide TravelSimply with valid contact telephone and email details in order to

ensure that contact is possible at any time for updates, amendments or alterations to your



2. Becoming a registered user

2.1. If you choose to become a registered user you will provide an email address and

password. You must treat such password as confidential, and you must not disclose it to any

other person or entity. You also acknowledge that your account is personal to you and agree not

to provide any other person with access to this Website or portions of it using your password or

other security information. You agree to notify us immediately of any unauthorized access to or

use of your password or any other breach of security.

2.2. We have the right to disable any user name, password or other identifier, whether chosen

by you or provided by us, at any time in our sole discretion for any or no reason, including if, in

our opinion, you have breached any provision of these Terms.

3. Price and payment

3.1. The price of the Services is set out in our Price List in force at the time we confirm your

Booking. Our prices may change at any time but price changes will not affect Bookings that we

have confirmed with you. These prices include VAT.

3.2. We require payment in advance for the Services at the time of the Booking. We accept

payment by credit card or debit card.

3.3. Redemption of loyalty rewards and referral credits can only be made against a booking, shall have no cash value and cannot be transferred.

4. Our responsibilities

4.1. We shall ensure that the Services are provided with reasonable skill and care including services to support any complimentary support regarding booking of trips

4.2. Subject to paragraph 8 (Events outside our control) if we fail to book certain trips you will endeavour to book alternative plans for you with similar value.

4.3. We will only accept and offer our services for the person we reasonably believe to be the Customer.

5. Your responsibilities

5.1. If you are confirming your booking and collecting your ticket from us at a predefined location then you must provide photographic ID to the third party at collection.

5.2. You warrant that:

5.2.1. you have authority to deal with your belongings for any trip and its contents; and

5.2.2. you are brining no Prohibited Items to any trips or third party (as defined).

5.3. You agree to be present at the agreed times as set out in your Booking and if you fail to do

so the procedures set out in Schedule B shall apply.

6. Security arrangements

6.1. As part of our security procedures, your belongings may be screened by our personnel for your personal safety.

6.2. Your belongings will not be opened and/or searched by our personnel without your consent save where we are required to do so by M Revenue and Customs, the UK Border Force, the Civil Aviation Authority, the Police Force, any other regulatory or governmental authority or the airport operator.

7. Fair usage policy

We reserve the right to reject or subsequently cancel Bookings where we believe there to be

mis-use of our Services by you or a third party for commercial gain.

8. Events outside our control

8.1. We shall not be liable for any failure to provide the Services arising from any event outside

our control or any action by you or any third party including :

8.1.1. failure to provide accurate information at the time of booking and provide relevant 

documentation and photographic ID at the time of collection and/or delivery;

8.1.2. failure to meet airport security requirements;

8.1.3. failure to attend the collection or delivery of your Bag at the agreed times as specified in your Booking.

8.1.4. national or local disruption in ground or air network;

8.1.5. the actions of HM Revenue and Customs, the UK Border Force, the Civil Aviation

Authority, the Police Force, any other regulatory or governmental authority or the airport operator.

8.1.6. failure to ensure the bag is within the weight allowance as per the airline booking;

8.1.7. failure to ensure the number of bags to be checked in is within the allowance as per the airline booking; and

8.1.8. failure to directly advise us of any last minute amendments to your airline booking, including changes to flight, cancellation of flight and amendments to luggage allowances.

8.2. We shall not be liable for any damage to any yourself or belongings arising from any event outside our control or action by any third party including the actions of HM Revenue and

Customs, the UK Border Force, the Civil Aviation Authority or the Police Service.

9. Data privacy

By accepting these Terms, you are also agreeing that we may process information relating to you in accordance with, and otherwise accepting the terms of, our privacy policy, which can be found at http://travelsimpy.world/privacy-policy. Our privacy policy sets out details of how we use the personal information you provide to us or we otherwise obtain about you. If you make a Booking on behalf of any other person you must draw their attention to our privacy policy and ensure that they also agree that we may process information relating to them in accordance with

it and otherwise accept its terms.

10. Our liability

10.1. It is the Customers’ responsibility to ensure their trip is booked and are insured to the value of the contents of the Bags. We do not insure any travel plans independently, as we do not have access to details of the individual’s trip and travel plans.

10.2. Subject to the following provisions of this paragraph, except in respect of death or personal injury caused by our negligence, or that of our agents, our liability to the Customer for loss and/or damage caused by our negligence or breach of contract or otherwise which arises out of or in connection with the provision of or failure to provide the Services or their use by the Customer shall be limited as follows:

10.2.1. we shall have no liability for loss of or damage to Excluded Items or Prohibited Items;

10.2.2. in relation to the Services generally, our liability shall not exceed £300 in aggregate per Booking.

10.3. In the event that a booking is cancelled, whilst under our control we also reserve the right to make alternative bookings with third parties, in lieu of any compensation for damage. Where a booking cannot be made, then a replacement will be offered of similar value.

10.4. In cases where flights are delayed and you confirm you are not making a claim under your travel insurance, our liability will be liable for the customer’s travel schedule and failure to arrive at the destination.

10.6. We shall not be liable to the Customer, for negligence, breach of contract or otherwise, for any indirect, special or consequential loss, nor for any losses arising from business interruption, wasted management time, loss of goodwill or loss of data, whether or not arising in the normal course of business.

10.7. We shall not be liable to the Customer or deemed to be in breach of the Terms by reason of any delay in performing or any failure to perform any of our obligations under the Terms if the delay or failure was due to any circumstances beyond our reasonable control in accordance with paragraph 8 of these Terms.

10.8. We shall, in any event, have no liability in respect of any claim, howsoever arising, that is not notified to us by the Customer in writing with sufficient detail as to the nature and amount of the claim within fourteen (14) days of the circumstances giving rise to the claim. You must then provide documentation supporting your loss within a further fourteen (14) days.

10.9. Although we provide Services in co-operation with airlines and hotels, the airlines and hotels are not responsible for our Services and have no liability, whether under or in connection with this Contract or otherwise, for our negligence, breach of contract or other failure in connection with the Services.

10.10. The Customer acknowledges that the limitations of liability as set out in this paragraph are fair and reasonable in the circumstances and have been taken into account and reflected in the level of the prices charged.

11. Your right to cancel

11.1. Booking cancellations must be made via the Customer’s online TravelySimply account or directly through the TravelSimply Customer Services Team. Last minute email requests for cancellation may not be upheld due to service centre response times.

11.2. A Booking cancellation is only confirmed and complete when Customer receives a

cancellation confirmation email from TravelSimply .

11.3. Cancellations must be made 2 hours or more before the booked collection time to be eligible for a refund. Bookings cancelled after Bags have been collected are not eligible for a refund. Additional costs may apply to amendments.

11.4. In the event of cancellation in accordance with this paragraph, you will receive a full refund of the price you have paid for the Booking. We will process the refund as soon as possible and, in any case, within seven (7) days of the day on which you gave us notice of cancellation.

11.5. In addition to your right to cancel in accordance with paragraph 2 of these Terms, if you are a consumer in the United Kingdom or any country that is a member of the European Union, you have a legal right to cancel a Booking under the Consumer Contracts (Information,

Cancellation and Additional Charges) Regulations 2013 at any time until the expiry of the 14th working day from the date the Contract between us is formed starting from the day after the day on which the Contract is formed. However, if you commence use of the Services before the expiry date of the 14-day cancellation period you will lose your right to cancel the Booking.

12. Our right to cancel

12.1 We reserve the right to cancel your Booking if the Billing Address provided at the time of Booking is not an existing delivery address validated by us and we are unable to validate the address as a Billing Address following your Booking. If we are unable to validate the address provided as a Billing Address, we will notify you by email as soon as possible and provide you with the opportunity to provide us with an alternative Billing Address.

12.2 We also reserve the right to cancel your Booking in accordance with our Fair Usage

Policy set out in paragraph 7 of these Terms.